Sunday, March 31, 2024

Carnival Cruise Line Guests Bring HUB App to New Milestone, Surpassing 10M Downloads

carnival cruise hub app

You do not need to pay for any of the cruise Wifi packages to access the app. The application is optimized to run on smartphones. But it will also run on your Apple iPad or Google Chromebook or Tablet. The Carnival Hub App is an application designed primarily for smartphones. When first introduced around 2015, the app was a little bit of a pain to use.

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If you’re planning an upcoming Carnival cruise and are interested in using the essential app to enhance your cruising experience, we have you covered. Planning your cruising activities shouldn’t be difficult, and cruise lines realize this. That’s why just about every cruise line now offers its own cruising app. For those taking a Carnival cruise in the near future, the Carnival Hub app is invaluable. To help avoid queues are the ship, there is a “virtual queue” function within the app. No longer do you need to stand in a long line at Guest Services.

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This is where you can start planning your activities for your various ports of call. The main reason is that once on board if you haven’t purchased a Carnival Cruise WiFi package, you would need to use your Cellular data to download the App. If you have already left the port by this time, this could be very expensive if data roaming charges apply. For example, we used to have to queue at the Shore Excursion desk if I decided to book an excursion when I was onboard the ship.

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If you want to check email or do other things, you have to pay for service. After setting up a connection, you’ll enter your shipboard folio details to sign in, all of which are on your Sail & Sign card you received at check-in. This allows you to log in and connects your onboard account to the app. Carnival has an app for its passengers called Carnival HUB. If you haven’t already heard about the service, you definitely will once you book your cruise or board the ship. And with new protocols put in place following the health crisis, its importance is greater than ever.

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It also features a popular chat function and allows guests to easily access Sail & Sign accounts, Carnival's cashless credit program. The app worked great as long as the wifi worked on the ship. We went with our family and my youngest spent some time in the daycare.

The app will remind you 15 minutes before the event to give you enough time to make it on time. I scheduled a dinner at the steakhouse (which I highly recommend) for a party of 12. (I had to go to the steakhouse to make the reservation since you can’t do more than 9 people within the app. I could’ve called too but I like to do things in person sometimes). A few minutes after reserving everyone, it pushed a notification to everyone’s app letting them know they have a reservation.

It’s Time to Check In – Woohoo!

The app is free, and you can download from the App Store (iPhone) or Google Play Store (Android). Worried you might be spending a little too much cash during your cruise? Keep tabs on all of those drink costs and charges your kid is running up at the arcade, with an easy account balance feature that allows you to see what every guest in your party has been buying.

From dress codes to stateroom calls, dozens of questions are covered. It’s a great way to keep an eye on if kids are being responsible in the arcade. Just like a credit card statement, there are details on each transaction, not just an amount spent.

Ship Map

carnival cruise hub app

Since then, the Carnival Hub App has transitioned into a really useful App to use during your cruise. Thanks everyone for all your replies, it is greatly appreciated at this time. For $5 per user (total for the duration of the cruise), you can also use the messaging feature to basically text or DM others.

I downloaded the APP, pretty much nothing you can do on it. But now I know the action begins once I board the ship regarding the APP hehe. What most impressed me with the HUB app was that Carnival may be a bit late to the game, but they're making sure they get the tech right.

The HUB App’s newer features include food and beverage ordering functionality, spa booking capabilities, virtual queuing for onboard venues, and important health and safety information. The HUB App helps guests discover all the fun available to them on board, with a full list of all activities, entertainment, food and beverage options. It also features a popular chat function and allows guests to easily access Sail & Sign accounts, Carnival’s cashless credit program.

For $5 per person (for the entire cruise), you can unlock the chat feature. You can make plans to meet or check-in with kids while on the ship. Note that the chat feature works only on the ship as it runs through the ship’s wi-fi.

From purchasing amenity packages to viewing menus, signing up for events to helping you stay connected to your fellow cruisers, the Carnival Hub app can do it all plus so much more. I start out on the app then the app takes you to the manage your cruise on the website site. So I’m really following however carnival has it going. Either way I can book dining for everyone that traveling with me.

Menus for all shipboard dining and beverage offerings will be available in a digital form using QR codes. The HUB App will also be expanded to include dining check-in functionality to additional guests and venues, in addition to Your Time Dining. As expected, the cruise line is rolling out an update to its hugely popular HUB App with new information, features, and functionality. The app will play a major role as cruise operations resume this summer. Carnival Cruise Line rolling out Hub App updates ready for when cruise operations resume.

You can also see what other people in your party at interested in attending. It a nice app as long as you are connected to their wifi. To be clear you do NOT need to purchase the wifi plan to use this. You simply connect to their on board wifi and it functions with all features. The app will have enhanced food and beverage features, booking capabilities for the spa and shore excursions, virtual queuing for onboard venues, and updated health and safety information. You can do so much on your Carnival Hub app before you even set foot on ship!

One thing we liked is having menus available for to check out for restaurants around the ship. On the ship, you’ll connect to the ship’s wi-fi for the app to run. Don’t worry, even though Internet is expensive on a cruise, the app runs for free over the ship’s wi-fi. You can download the Carnival Hub app in a few places. Who has time on a cruise to wait around in line or wait around for a seat? All that waiting is gone, thanks to the app’s virtual reservations and queuing capabilities.

Carnivals Travel Hotline for Fly2Fun Guests Carnival Cruise Line

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Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards. Basic rules still apply no matter the time of day – no swimsuits, wet clothes, or bare feet. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase. Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S.

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carnival cruise line customer service

Until your bank acts to remove them, these holds will remain on your credit, debit or bank account. Because these temporary holds must be obtained in advance, the amount held may exceed the amount you actually spent during your cruise. UNFORTUNATELY, CARNIVAL IS NOT ABLE TO EXPEDITE THE RELEASE OF BANK HOLDS.

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On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage. A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. So, the next time you need to get in touch with Carnival Cruise Lines, consider these contact methods and choose the one that best suits your needs. Their dedicated team is here to assist you and ensure that your cruise vacation is a memorable one. Engaging with Carnival Cruise Lines through social media also allows you to stay up-to-date with the latest news, promotions, and events related to the company.

Travel Documentation and Online Check-in

Our representatives are on call 24/7 to assist you with any question or travel emergency. If you booked Carnival's Fly2Fun program and are experiencing a travel delay en route to the ship or returning home after your voyage, call our Travel Hotline. Some features are available before your cruise but more functionalities become available once on board. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time.

Getting to and from Port

Keep in mind that it may take some time for the customer service team to review and respond to your email, so it’s important to be patient. However, rest assured that they will make every effort to address your inquiry as efficiently as possible. It’s important to note that Carnival Cruise Lines operates in different time zones, so be mindful of their working hours when making a phone call. You can typically reach their customer service representatives during their regular business hours, which are Monday to Friday from [insert working hours].

To cater to customers’ preferences, Carnival Cruise Lines also offers the option to contact their main office through social media platforms. In today’s digital age, contacting Carnival Cruise Lines through their website is a convenient and easy way to get in touch with their main office. The company’s website provides various channels and forms specifically designed to handle customer inquiries and concerns. If you prefer to communicate through traditional mail or have important documents to send, contacting Carnival Cruise Lines’ main office by mail is a suitable option. While it may take longer than other methods, this method provides a tangible form of communication.

Sail & Sign Statements

Whether you prefer the immediacy of a phone call, the detailed communication of an email, the real-time interaction of live chat, or the public engagement of social media, Carnival Cruise Line has you covered. Contacting Carnival Cruise Line through live chat offers a convenient and efficient means of obtaining real-time assistance. Whether you have questions about reservations, onboard activities, or any other aspect of your cruise experience, live chat allows for quick and interactive communication with a knowledgeable representative. Contacting Carnival Cruise Line by phone is often the quickest and most direct way to get in touch with a representative. Whether you have questions about booking, need assistance with an existing reservation, or have concerns during your cruise, the dedicated customer service team is available to help. Contacting Carnival Cruise Lines through their website provides a user-friendly experience, with contact forms, live chat options, and a comprehensive FAQ section.

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You’ll also connect with other readers who want to make the world a better place. Contacting Carnival Cruise Lines by email is especially useful for non-urgent matters or for documenting specific requests or issues. It also allows you to keep a record of your communication for future reference.

Carnival’s Travel Hotline for Fly2Fun Guests

Lastly, communication via social media enables you to engage with the company and receive updates in real-time. When crafting your email, it is recommended to use a clear and concise writing style. Provide all necessary information upfront, and clearly state your questions or concerns. This will help the customer service team to understand your inquiry and provide a relevant response without the need for additional back-and-forth communication. In this article, we will explore five different methods to contact Carnival Cruise Lines’ main office.

For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel. Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia. Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book.

carnival cruise line customer service

The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. On certain special nights, our main dining rooms celebrate our Cruise Elegant festivities and we invite guests to enjoy a special night out in a sharp and chic way. An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of a photo ID is not an acceptable form of identification.

Carnival Cruise Lines’ social media team is dedicated to providing timely responses and addressing customer inquiries and concerns. However, it’s essential to understand that response times may vary based on the volume of messages they receive. Contacting Carnival Cruise Lines through their website is a convenient and efficient method, with various options available to suit your preference. Whether you choose to fill out a contact form or engage in a live chat, their website provides a user-friendly interface for seamless communication with their main office. This enables you to engage in real-time conversation with a customer service representative.

You can also refer to the executive contacts below or contact our advocacy team directly. Before reaching out through social media, consider checking their social media pages for any recent updates or announcements. This may help to answer some of your questions or provide insight into the current situation.

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